Remote Monitoring Service Fee
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Remote Monitoring Service Fee

When Control Unit is first bound and used with the GenOnCall® APP, the system will automatically provide a 60 days free trial period for connection. After the free trial period, users can pay annual fee by log-in Member Center to continuous remote monitoring service, user should receive a payment notification through push notification on GenOnCall® APP seven days prior to the expiration of the current connection period.

Annual service fee

USD 260 per unit for one year

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Connection service fee charging models

GCU-4K(NCC)、 GCU-5K、 BTB Type ATS、 KCU-30、 KCU-40、 KCU-40A。

Terms of Use

  1. The initial connection offers a 60 day free trial period. If there are remaining free days when user paying annual service fee, the system will extend from the end of the free trial period.
  2. If the annual service fee is not paid after the 60 day free trial period, then the system will automatically disconnected after expiration date.
  3. Users should make the annual service fee before the expiration date if remote monitoring connection is needed. The GenOnCall® APP will send payment notifications via push notification seven days prior to the expiration date.
  4. If the device is disconnected, it will automatically resume connection immediately upon completing the payment online.

Payment Method

Online credit card payment, Wire Transfer, Cash, PayPal ※ PayPal payment method is available for non-Taiwan customers only.

Payment Process

Payment on KUTAI Website:
Open KUTAI website ► Click Member Center ► Log in with your member account/password ► Click Service Payment ► Click or fill in the serial number ► Click Payment Plan ► Click Read and agree to terms of service ► Click SUBMIT ► Select Country ► Click Confirm Payment ► Link to the third-party payment platform ► Select the payment method ► Complete the online payment operation

Payment via GenOnCall® APP:
Open KUTAI GenOnCall® APP ► Click Member Center ► Log in with your member account/password ► Click Service Payment ► Click or fill in the serial number ► Click Payment Plan ► Click Read and agree to terms of service ► Click SUBMIT ► Select Country ► Click Confirm Payment ► Link to the third-party payment platform ► Select the payment method ► Complete the online payment operation

Counter Cash Payment:
For those unable to make online payments, you may visit the KUTAI company counter in person, and a specialist will assist you with the cash payment process.